Shipping and Delivery

SHIPPING POLICY

We deliver worldwide. Please, read carefully our shipping policy which differs upon the product ordered on our website.

ORDER PROCESSING TIME

Order verification, tailoring, quality check and packaging. All orders are sent to our order processing team for dispatch within 24 hours after the order is placed. Our team processes the order, which takes an additional 2–4 days.

EXPECTED DELIVERY DATE  

All orders are delivered with DHL/FEDEX/UPS fully tracked and insured

United States: 5-7 business days

United Kingdom: 5-7 business days

Canada: 7-10 business days

Australia: 7-10 business days

Europe: 7-10 business days

Rest of the World: 14 business days

IMPORT FEES/DUTIES

Orders to some countries may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also how big/heavy the piece is.

This is standard procedure for any item bought online and is entirely out of our hands – many orders won’t be subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by Kona Lamp.